Customers at Colne’s main Post Office will notice how a big refurbishment has made the place better and brighter. Moreover, the efficient and friendly service will be even better, too. Sub-postmaster Fazal Shaikh and his team pride themselves on going the extra mile to give the public a first-class service and more besides.
“If our customers have any difficulty, we will always do our best to help,” Fazal says. Fazal has been in charge of the Post Office and shop in Albert Road for more than seven years, building up an enviable reputation on the town’s retail scene.
Now the facelift has made his premises even more welcoming. An automatic door opens into a brighter shop area with newceilings, flooring and wall cladding, and there is now a consultation desk and an extra Post Office counter for small
transactions in the shop area, where greetings cards, stationery and sweets are on sale. In addition to the whole range of Post Office services, including vehicle tax renewal, there are photocopying and fax facilities, and a photo booth with facial recognition to ensure photographs for passports and driving licences meet the official criteria. The cost remains at a very competitive £4.
For the over-70s who have to renew their driving licences every three years, staff help them through the procedure. Holiday money is also made easy for customers at the currency bureau. Fazalpromises: “If anybody brings in a genuine quote for an exchange rate, we will beat it, and we charge no commission.” Additionally, if a customer has to cancel their holiday after obtaining their money, Fazal will change it back without the ‘buy-back’ penalty that can cost a lot –sometimes £80 or £90 on a £1,000 transaction. Terms and conditions apply.
Another popular service is the passport ‘fast track’ offer, where for an extra £8.75 the staff will personally check through your application, without prior appointment, and send it to the Passport Office for you, avoiding the risk of delays that can happen if the form is filled in incorrectly and returned. At a time when nearly half of Britain’s Post Offices have been closed in recent years, Colne’s main Post Office is going strong, and Fazal is in the process of taking over the village Post Office at Whalley, where his brother Azim Shaikh will be in charge. It’s the staff who make the business what it is, and Fazal says: “My staff are the best. They like working here.”
The new opening hours are Mon to Fri 8.30am till 6pm and Sat 9am till 5:30pm.